Order & collect or delivery service

Pookie will be operating an order and collect + order and delivery service to our customers from Thursday 5th November until 1st December.

We will be posting photos on our social media platforms Facebook and Instagram of lots of the lovely items we have in-store.

If you see anything you like, to place an order please either call on 01226 792555, send us a direct message (DM) on social media or email orders@pookie.co.uk

One of our friendly team will be on hand to assist you during opening hours.

Click here to view temporary opening hours 

Please see below our returns policy and postage delivery charges.

UK Delivery
Shipping options Delivery time Cost
Free UK standard delivery (Orders over £75) 3-7 working days Free
UK standard delivery (Orders under £75) 3-7 working days £3.99
UK 48 delivery 2-3 working days £7.99
Order and collect Free Free

With the current situation and in order to meet customer expectations, we currently can’t offer next day or special delivery.

For European and International shipping please email orders@pookie.co.uk

Returns Policy 

We will gladly refund, exchange or issue a credit note on unworn items returned in original condition with tags and receipt within 14 days of purchase.

You can drop off your item(s) during opening hours or return in the post.

Our return address is: Orders team, Pookie, Pot House Hamlet, Silkstone, Barnsley, S75 4JU.

As we are a small independent company, Pookie does not cover the cost of returning the item(s).

Take a photo or make a copy of your receipt for your records before enclosing the receipt in your package.

All goods will be inspected on return and we recommend you obtain a proof of postage as the goods are your responsibility until they reach our store. So make sure it’s packed up properly and can’t get damaged on the way! We are not responsible for any items that are returned to us by mistake. We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they are unworn, in original condition with tags and are securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Christmas Returns Policy

Applies to Christmas present purchases made between 28th October and 24th December. We will gladly exchange or issue a credit note on full price items returned unworn and in original condition with tags and gift receipt. Items are to be returned before 14th January 2020. Please ask for a gift receipt when purchasing. Christmas returns policy excludes sale items. We do not offer refunds on Christmas gift items.